Conversion rates
See which calls become customers, by source, location, team member and time of day.
For owners and executives
Find the revenue hiding in your calls.
Your customers tell your team what they want, what worries them and why they are leaving, on the phone every day. icepac.ai analyzes and scores the calls you record, so you see lost business worth recovering, which people and locations convert best, and where coaching pays off.
Value in numbers
The numbers you will see every week
Measured from your own calls, on one dashboard. The figures below are sample data.
Lost opportunities found
37Calls that ended without a booking or sale, with the reasonConversion rate
41%Booked or won, by location and personAverage call score
82Industry scorecard, out of 100Customer sentiment
78% positiveShare of calls ending positiveIllustrative dashboard with sample data. Not a measured result.
Illustrative estimate
What analysis could be worth to you
Two simple sums, using only figures you enter: lost calls the analysis flags that your team wins back, and a small lift in conversion after coaching from real calls.
- Recovered: lost calls flagged per week, times the share you win back, times the value of a won call, times 52.
- Coaching: sales or booking calls per week, times the conversion lift in points, times the value of a won call, times 52.
This is an illustrative estimate based only on the numbers you enter. It is not a measured result and not a promise of results.
Once you are live, these numbers come from your own calls, not an estimate.
Get a free demo Talk to us See plans and pricingRun the business on facts
From conversation to revenue, in one view
Industry scorecards
Calls graded on the outcomes your business runs on, with a scorecard for your industry, so a score means the same thing in every office.
Coaching that shows up in results
Scorecard trends for each team member, with the moments to coach, so you can see whether coaching moves conversion.
Sentiment and key moments
Know when a customer is unhappy, why callers leave, and the promises your team made.
Lead management
Each caller scored for fit and likelihood to buy, then tracked through your pipeline to won or lost.
Executive reports
A call-experience report you can read in five minutes and share with a link, plus live wallboards from your phone system.
Optional add-on
Answer more of the calls you are missing
If the analysis shows calls going unanswered at lunch, after hours or at busy times, add the AI appointment assistant for those hours only. Its calls appear in the same reports, so you can compare it with your team.
- Turned on by hour, line or location
- Reported side by side with staff
Questions executives ask
Are the numbers on this page real?
No. The dashboard figures are sample data, and the estimate uses only the numbers you enter. They are illustrations, not measured results. In a free demo we show the same views built for an organization like yours.
What do I see every week?
Lost opportunities found in your calls, conversion rates, average call scores and customer sentiment, split by location, team and source, plus a short call-experience report.
Can I compare locations and teams?
Yes. Reports split by location, team, source and person, so you can see where calls are handled well and where business is lost.
How is the estimate calculated?
It adds two sums. Recovered: lost calls flagged per week, times the share you win back, times the value of a won call, times 52. Coaching: sales or booking calls per week, times the conversion lift in points, times the value of a won call, times 52. It is an illustrative estimate, not a measured result or a promise of results.
Free demo
See it on calls like yours
We will walk you through the dashboard and the weekly reports, set up for your locations, teams and industry scorecard. The demo is free and takes about 20 minutes.
- We set up the reports for your locations and teams.
- You see sample calls scored on your industry scorecard.
- You see lost opportunities and conversion, side by side.
Rather talk now? Use the chat button in the corner.
Or call 800-423-3221